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Toad for SQL Server 6.6
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Troubleshoot SQL Server® Issues

Installation Issues

The following table describes issues related to installing Toad.

Issue Cause/Solution

When installing Toad on Windows 7 64-bit, Program Compatibility Assistant may appear with “This program might not have installed correctly” message.

Solution:

Select This program installed correctly to continue installation. For more information, see http://windows.microsoft.com/en-PH/windows7/Program-Compatibility-Assistant-frequently-asked-questions

Toad Plug-in for Microsoft® SQL Server Management Studio Issues

Issue Cause/Solution

Toad Plug-in cannot be invoked from Microsoft SQL Server Management Studio after you uninstalled one of several editions of Toad that resided on your machine side-by-side.

If you have several editions of Toad for SQL Server installed side-by-side (for example, Beta, Trial and Commercial) and you uninstall one of them, Toad Plug-in files are removed as a part of un-installation process.

Solution:

Select one of the following:

  • Reinstall Toad for SQL Server. All current settings will be available after Toad reinstallation.
  • Launch SsmsInstallation.exe from the Windows command prompt as administrator.
    1. Open SSMS Installation directory (<Toad install directory>/ SSMS Installation) from the Windows command prompt.

    2. Enter the following:

      SsmsInstallation.exe [Type of Product/Mode] "[TSS Installation Directory]"

      Where:

      [Type of Product/Mode] can be Uninstall, Freeware, Beta, Commercial, Trial

      [TSS Installation Directory] is the directory where Toad for SQL Server resides.

    Example:

    C:\Program Files (x86)\Dell\Toad for SQL Server 6.6\SSMS Installation\SsmsInstallation.exe Commercial "C:\Program Files (x86)\Dell\Toad for SQL Server 6.6"

Connection Issues

Review the following solutions to help troubleshoot SQL Server connection issues in Toad.

Issue Cause/Solution

Cannot specify a port number when connecting

Currently, Toad does not have a separate field for specifying a port number.

Solution:

You can connect if you know the port number for the instance by entering the following in the Server name field on the New Connection window:

ServerName,Port

or

IPAddress,Port

For example:   

10.1.29.129,1234 (where 1234 is the port number of the instance) 

Cannot connect to a remote instance in SQL Server 2005

Remote connections may not be enabled in SQL Server 2005. Also, named instances are configured to use dynamic ports and select an available port once the SQL Server Service starts. If you are connecting to a named instance through a firewall, configure the Database Engine to listen on a specific port, so that the appropriate port is opened in the firewall.

Note: Remote connections are disabled by default in the Express and Developer editions of SQL Server 2005.

Solution:

To enable remote connections, see "How to configure SQL Server 2005 to allow remote connections" at: http://support.microsoft.com/kb/914277

"Path is not of a legal form" error message when connecting

or

"Could not find a part of the path
C:\Program Files\Dell
\Toad for SQL Server\Template\Scripts\
InitialSqlServer.Sql" error message when connecting

You attempted to migrate settings from a previous install of Toad to the current install, but the settings file (InitialSqlServer.Sql) for the previous install was either removed, moved, or corrupt.

You may also receive this error if you installed Toad and migrated settings from a previous version, and later uninstalled the previous version.

Solution:

You must specify a valid location for the InitialSqlServer.Sql file in Toad.

To specify a valid location

  1. Open the SQL Server options page under Tools | Options | Database | SQL Server.

  2. Specify the location for the new install's InitialSqlServer.Sql file in the Run Script on new connection field.

By default, this file is located in the following directory:

C:\Program Files\Dell\Toad for SQL Server version \Templates\Scripts

Note: Clicking may result in a "Path not found error". If you receive this error, manually enter the location in the field.  
Cannot establish Named Pipes connection

If you are trying to connect to the server using Named Pipes, "Poll service status in connection list" option should be cleared.

Solution:

  1. Open the options page under Tools | Options | Database | General.
  2. Clear Poll service status in connection list checkbox.
Cannot establish Azure connection

Failing to establish Azure connection may indicate that your IP address is restricted from having access to the Azure server.

Solutions:

  1. Select Tools | Cloud Computing | SQL Azure Portal to login to Azure Portal.
  2. Create a firewall rule on the master database, enabling access to current IP address or range. See Create and Alter Azure Firewall Rules for more information.
Cannot access some functionality when working with Azure connection.

To utilize majority of Toad functionality VIEW DEFINITION grant is required for those databases you want to work with.

 

Related Topics

Create SQL Server Connections

Manage Connections

Connection/Navigation Manager 

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